Contact us

For any general enquiry about your i:protect policy, please use the contact us form, alternatively use the contact details provided below:

Contact us:

Other useful contact information:

How to contact us about your policy

Telephone: 01962 892 093
Email: customerservices@iprotectinsurance.co.uk
Mail: Customer Services, Wessex Group, Jewry House, Jewry Street, Winchester, Hants SO23 8RZ

How to contact us about a claim

Telephone: 01962 890 400
Email: claims@iprotectinsurance.co.uk

You will then be sent a claim form for completion and return together with any other information that we may require specifically for your claim.

Completed claim forms should be sent to:-

i:claim
Jewry House
Jewry Street
Winchester
Hampshire
SO23 8RZ

How to contact us about a complaint

For all complaints about your policy or the service that you have received:

Telephone: 01962 892 093
Email: complaints@wessex-group.co.uk
Mail: Complaints, Wessex Group, Jewry House, Jewry Street, Winchester, Hants SO23 8RZ

For all claims complaints:

Telephone: 01962 890 400
Email: complaints@wessex-group.co.uk
Mail: Complaints, Wessex Group, Jewry House, Jewry Street, Winchester, Hants SO23 8RZ

Referring your complaint to the Financial Ombudsman Service

In the event that you are unhappy with our response to your complaint, or you have not received our response within 8 weeks of the date we received your complaint, you may be eligible to refer your case to the Financial Ombudsman Service, who can review complaints from ‘eligible complainants’, but you must do so within 6 months of receiving our final response. Further information can be found at:

www.financial-ombudsman.org.uk

The Financial Ombudsman Service exists to help resolve complaints when we have not been able to resolve matters to your satisfaction and the service they provide is free and impartial. Their contact details are as follows:

Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9SR

Telephone: 0800 023 4567 (calls to this number are free on mobile phones and landline) or 0300 123 9123 (Calls to this number cost no more than calls to 01 and 02 numbers.)

Email: complaint.info@financial-ombudsman.org.uk

This complaints procedure does not affect your legal rights.